Customer Care Center 
powered by 
 
Language:   
You are here: FAQ > 'My Account'
Top Questions
1. "My Account" - What data can I find here?
2. User ID and password - How can I get my data?
3. I have several customer accounts - can I merge them?
4. Customer account, user ID, and password - What are these?
I have several customer accounts - can I merge them?
Unfortunately not. We cannot merge customer accounts after they have been created. Once an order has been associated with a customer account, this order cannot be associated with another customer account or moved to another customer account later.

We always create a new customer account when you order again via element 5's systems, but do not use an existing customer account or cannot use an existing customer account because it is not offered by the publisher. By default, you can log in as a returning customer for online orders by entering your element 5 user ID and password so that subsequent orders are assigned to your existing customer account.

Your rating: 
 
Submit Question: 
If your question has not been answered, please click Submit question.