Customer Care Center 
powered by 
 
Language:   
You are here: FAQ > Order
Top Questions
1. Can I use my free e-mail address?
2. Can I enter different addresses for billing and delivery?
3. How can I order through your customer service?
4. How can I get a quote?
5. How do I create a quote myself?
6. How can I place a subscription order?
7. How can I order?
8. How can I order online?
9. How do I order online as a returning customer?
10. How can I order online as a new customer?
How can I place a purchase order?
As a corporate client, you can generally order using a purchase order, unless the software publisher does not offer this option. Unfortunately, we are unable to accept purchase orders from private customers.

Please mail or fax us your official order on company letterhead with a valid signature or company stamp. As element 5 will be processing your order on behalf of the software publisher, please make your PO out to element 5. Please include the following information so we can process your order more quickly:

  • The product name and the specific product ID, if known
  • The number of items desired
  • The name the product license will be issued to
  • Your billing address and your delivery address, if different
  • Name, phone and fax number of the contact person for your order
  • The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different
  • The requested billing currency

If you include all of the required information, your order can be processed by our customer service team as soon as possible. You will receive an order confirmation to the e-mail address provided once the order has been processed.

All of the information listed above is required to process your purchase order. Any missing information can lead to a delay in processing your order.

  • Customer Service USA
    (Language: English)

    element 5 - Digital River GmbH
    c/o Digital River, Inc.
    10380 Bren Road West
    Minnetonka, MN 55343, USA

    Phone: +1 952 646-5022 (for calls from outside the U.S.) or +1 800 406 4966 (for calls from inside the U.S.)
    Fax: +1 952 646-4552

  • Customer Service Europe
    (Languages: German/English/French/Italian/Spanish/Portuguese/Dutch)

    element 5 - Digital River GmbH
    c/o Digital River Ireland Ltd.
    Unit 153
    Shannon Free Zone West
    Shannon Co. Clare
    Ireland

    Phone: +49 221 31088-30
    Fax: +49 221 31088-29

Your rating: 
 
Submit Question: 
If your question has not been answered, please click Submit question.