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Top Questions
1. How can I cancel my order? I have already paid.
2. How can I pay for my order using PayPal?
3. Why was my payment declined?
4. How can I change my credit card information?
5. How can I change the payment type for my order?
6. My invoice has a qualified electronic signature. What does this mean?
7. How can I pay for my order using WebMoney?
8. The qualified electronic signature is invalid - What does this mean?
9. What payment types are available?
10. How do I pay by credit or debit card?
How will I receive my invoice?
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately. For orders paid by wire transfer or check, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically e-mail your invoice or order confirmation to your billing address. The order documents are sent with the e-mail as PDF attachments.

In addition, you can view and print your order documents at any time after completing your order. Just log on to the secure "My Account" area. You will find an overview of your orders and all accompanying documents there.

PDF is short for 'Portable Document Format', a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.

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