|Each order processed by element 5 is linked to a customer account. Each customer account is unique and distinctive, and includes a unique user ID and password. Typically, the user ID is derived from the customer's e-mail address. The user ID for registered resellers and key accounts is a number sequence. The password is automatically generated by our system if you do not choose one yourself.
Your login information is important in two ways:
- You need it to log in to "My Account", a secure area in which you can view your order information online.
- Your login information enables you to place future orders more quickly and easily by retrieving your personal data.
Sometimes several customer accounts are set up for a single customer. This happens if you already have a customer account, but it was not used for your new order. By default, customers who have already ordered through our system have the option of ordering quickly and easily as a returning customer. To use this option, just log in with your user ID and password. There is no need to re-enter your personal data. If a publisher does not offer this function, the option of logging in as a returning customer will not be available when you order this publisher's products online. In this case, you will need to re-enter your data in the order form. An additional customer account will be set up for you automatically.
For technical and contractual reasons, we are unable to merge customer accounts.