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Top Questions
1. How can I order through your customer service?
2. How can I order online?
3. How do I order online as a returning customer?
4. How can I order online as a new customer?
How can I order through your customer service?
Please note that online ordering is automated and therefore much faster than placing an order by fax, e-mail, or phone because you are not limited by our business hours.

If you still prefer to order through our customer service, then please submit the following information:

  • The product name and, if known, the specific product ID
  • The number of units you wish to order
  • The name to which the product should be licensed
  • Your billing address and, if applicable, delivery address
  • Contact name, phone number and (if available) fax number
  • The e-mail address for the order confirmation and invoice and, if different, the e-mail address for delivery
  • The currency you would like to order in (if applicable)

If this information is complete, our customer service will be able to process your order without delay.

  • Customer Service USA
    (Language: English)

    element 5 - Digital River GmbH
    c/o Digital River, Inc.
    10380 Bren Road West
    Minnetonka, MN 55343, USA

    Phone: +1 952 646-5022 (for calls from outside the U.S.) or +1 800 406 4966 (for calls from inside the U.S.)
    Fax: +1 952 646-4552

  • Customer Service Europe
    (Languages: German/English/French/Italian/Spanish/Portuguese/Dutch)

    element 5 - Digital River GmbH
    c/o Digital River Ireland Ltd.
    Unit 153
    Shannon Free Zone West
    Shannon Co. Clare

    Phone: +49 221 31088-30
    Fax: +49 221 31088-29

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